MyChart
Do you have symptoms of COVID-19, or think you may have been exposed?
St. Luke’s is here to help.
COVID-19 Services and Information
Factors Impacting St. Luke's Service Availability and COVID-19 Response
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Staffing, Supply, and PPE Availability
We are constantly adjusting and adapting as our access to personal protective equipment, critical health care supplies, and a healthy workforce fluctuates.
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Clinical Standards
Practices change as our understanding of the virus evolves; our team continually evaluates and incorporates the latest science and clinical care guidelines.
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COVID-19 Patient Census
We carefully monitor ongoing COVID-19 inpatient and surge activity levels within our hospitals.
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Overall Capacity for Care
All day, every day, we are watching the availability of medical, surgical and ICU beds for all patients.
Frequently Asked Questions
Click each question below for its answer:
- If you’re sick, stay home. Use the myChart self-triage tool or call the St. Luke's hotline at 208-381-9500 if you suspect you have the virus.
- Wash your hands often with soap and water for 20 seconds, or use alcohol-based hand sanitizer.
- Cover your mouth and nose with a tissue or your sleeve – not your hands – when coughing or sneezing.
- Clean your home, work space, shared items and other frequented locations.
- Avoid unnecessary contact with sick individuals.
- Based on current evidence, the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.
The following symptoms may appear 2 to 14 days after exposure:
- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Fatigue
- Muscle or body aches
- Headache
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
- Diarrhea
These symptoms alone are not a predictor of COVID-19. Check the Centers for Disease Control (CDC) guidelines to assess risk.
If you develop symptoms of COVID-19, including fever, cough, shortness of breath, gastrointestinal distress, muscle pain, headache, sore throat, new loss of taste/smell or repeated shaking with chills, and are concerned you may have risk factors for coronavirus, the team at St. Luke's can help. Please use our self-triage tool in myChart first; it will help you determine what to do next. If you don’t have a myChart account, you can create one online here. You may also call our COVID-19 hotline for instructions or assistance at 208-381-9500.
Please visit an emergency department if you need treatment for severe symptoms.
COVID-19 tests will be provided to anyone who is screened and meets criteria based on their symptoms and/or exposure. Our team is available to screen you to determine if testing is needed. St. Luke's will bill your insurance company, however, you will not have an out of pocket or co-payment. If you do not have insurance, St. Luke's will not bill you for the test, and you will not be required to prove a need for financial assistance.
If you develop symptoms of respiratory illness and are concerned you may have risk factors for COVID-19, please check your symptoms using our self-triage tool in myChart or call St. Luke's triage hotline at 208-381-9500. Clinic staff will be able to complete a risk assessment over the phone and provide guidance on next steps, which may include arranging testing if needed.
Please visit an emergency department if you need treatment for severe symptoms. Learn more about severe symptoms.
Providers should coordinate with their local Emergency Department or hospital if a patient has severe symptoms.
- If you’re sick, stay home. Use the self-triage tool in myChart or call the St. Luke's hotline at 208-381-9500 if you suspect you have the virus and feel you need evaluation for symptoms.
- Wash your hands often with soap and water for 20 seconds or use alcohol-based hand sanitizer.
- Cover your mouth and nose with a tissue or your sleeve – not your hands – when coughing or sneezing.
- Clean your home, workspace, shared items and other frequented locations.
- Avoid unnecessary contact with sick individuals.
- Based on new evidence, the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.
St. Luke’s mandates universal masking for patients, visitors, vendors and staff in all facilities. A procedural mask will be provided to patients, visitors, and vendors entering a patient care facility and will be required in all patient care environments, as well as all common areas such as hallways, lobbies, waiting rooms, elevators, etc. Cloth face coverings will only be permitted in patient care facilities when they are covered by a procedural mask. St. Luke's will provide procedural masks, if needed.
We recommend following current guidance from the CDC. The CDC continues to study the spread and effects of the novel coronavirus across the United States. Recent studies indicate that a significant portion of individuals with COVID-19 lack symptoms and that even those who eventually develop symptoms can transmit the virus to others before showing symptoms. Based on this new evidence, the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. It is important to note that masks should be used as a secondary defense, after social distancing and proper hand washing.Helpful tips about making, wearing, and clearing face masks can be found here.
Review the science behind masking effectiveness here.
- Keep in mind that masks work! The most important thing is to wear a tight-fitting mask on you and anyone around you. Two masks: one for me and one for you. The mask needs to fit snugly against your face and cover your nose, mouth, and chin. The mask should be a procedural mask or a cloth mask that has at least 2 layers. To get a better fit, you may choose to wear a cloth mask and procedural mask together. Learn how to improve how your mask protects you (from the CDC).
- As a reminder, when entering a St. Luke’s facility, patients and visitors may wear personal procedural masks that are clean and uncompromised. If the mask is soiled or compromised, they will be required to change their mask. If patients or visitors present with a cloth or N95 masks, they will need to trade their mask for a procedural mask or place a procedural mask over the cloth or N95 mask. Procedural masks will be provided for those who need them. Even when masking, keep physical distance, wash your hands, and avoid large gatherings. Wearing an N95 is not necessary unless you are working in a health care setting.
Yes, there are COVID-19 vaccines available. Learn more about COVID vaccines.
Not unless the family member tests positive for COVID-19. You should monitor yourself for development of any symptoms and if they develop, you should use the myChart self-triage tool or contact the St. Luke's triage hotline at 208-381-9500 to complete a risk assessment screening. At this time, the 14-day isolation is only required after travel to a CDC high-risk area or exposure to a known or suspected COVID-19 patient.
If you have questions, please reach out to our offices:
- Treasure Valley: 208-381-1510
- Magic Valley: 208-814-0407
- Wood River: 208-727-8253
- McCall: 208-634-1400
‘Commercial construction’ is considered an essential service in Idaho. Construction on the St. Luke’s Boise Medical Center and that planned at other St. Luke’s locations will continue if appropriate with additional precautions in place.
