Making a friendly visit can brighten the day for your hospitalized friend or family member. Seeing the face, feeling the touch, and hearing the voice of someone they love can speed healing and build hope, even in the face of serious, life-threatening illness. And when your loved one is facing the end of life, just your being there to make a connection can bring comfort and peace.
So we encourage you to visit your loved one in a manner that best suits you both. And we ask you to be mindful of our visiting guidelines and the needs of other patients, families, and care providers. How often you can visit and how long you can stay is at the discretion of the healthcare team. It also depends on your loved one’s condition, the activity of the unit he or she is on, and the need to prevent infection. Please ask your loved one’s nurse if there are any visiting restrictions.
- For safety reasons, and to protect the health of our patients, visitors, and staff, no smoking or other tobacco use is allowed within our facility or on the campus.
- Cell phone use is permitted in most areas of the hospital. Cell phones are not permitted in critical care areas such as the Intensive Care Unit (ICU), Neonatal Intensive Care Unit (NICU), and Pediatric Intensive Care Unit (PICU). If you are unsure, please ask your loved one’s nurse.
- Samsung Galaxy Note 7 phones were recalled earlier this year because of a defect that could cause the battery to catch fire. Due to the safety risk to St. Luke’s patients, guests and staff members, these phones have been banned at all St. Luke’s facilities. Please do not bring them with you when you are visiting us.
- If you have cold or flu symptoms (coughing, sneezing, runny nose), please do not enter patient care areas.
- Children are welcome to visit with an accompanying adult. We recommend children under 4 years should only visit for brief periods of time (30 minutes or less). Visitation by children may be limited during high community infection conditions (such as cold and flu season). Please check with the unit’s nursing station prior to visiting.
- Latex balloons are not permitted, as many people experience latex allergies. However, mylar (non-latex) balloons are allowed in most units of the hospital.
- Only flowers and plants from florists are allowed in the hospital. Due to infection prevention policies, flowers are not permitted in critical care areas such as the ICU, NICU, and PICU. Non-latex balloons and cards are encouraged for patients in these areas.
- Please check with the nurse before bringing gifts of food or drink.
- Patients who have domesticated cats and dogs may be permitted to have their pets make special visits to them, in their room, at the discretion of their nurse and the specific hospital. Pet therapy dogs also may make rounds in certain areas. These dogs and their handlers are specially trained to visit hospitals and bring smiles to the patients they greet.
- If you have any questions about visitor guidelines, please ask your loved one’s nurse.
Thank you for your understanding and cooperation!